FAQ | Mercedes-Benz Classic Parts
Assistance & Support

Frequently Asked Questions

Everything you need to know about ordering, international freight, fitment, and returning your classic Mercedes-Benz parts.

We supply a meticulously curated mix of Genuine Mercedes-Benz parts (in original packaging) and OEM-equivalent components manufactured by the same suppliers that originally built the parts for Mercedes-Benz (such as Bosch, Hella, or Lemförder). Every product listing clearly indicates its origin.

Fitment for classic cars is critical. We recommend using your vehicle's VIN (Vehicle Identification Number) or exact chassis code (e.g., W123, R107). Our detailed product descriptions list all compatible years and chassis. If you are ever unsure, please contact our expert support team before purchasing.

We process all transactions securely through our encrypted payment gateway. We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For larger restoration orders, we also accept direct Bank Transfers. Please note that we do not support third-party wallet services at this time.

Yes. We prioritize international logistics optimization and ship to over 60 countries. For high-value items—such as engine blocks, transmissions, rare trim, or alloy wheels—we carefully select specialized transit points and employ advanced freight handling strategies to ensure your investment arrives safely and intact.

Absolutely. Our website utilizes state-of-the-art 256-bit SSL encryption. We never store your raw credit card data on our servers; it is tokenized and securely passed directly to our banking partners for processing.

In-stock items are dispatched within 24 hours. Domestic delivery typically takes 2-4 business days. International freight and standard deliveries vary by destination, typically taking between 5-14 business days. Specialized bulk orders may require additional transit time.

We offer a hassle-free 30-day return policy. Parts must be returned in their original, uninstalled condition with all factory packaging. Electrical components and custom-ordered rare parts are strictly non-refundable once installed.